Cancellation and Refund Policy – Tradebudit
Last Updated: November 2, 2024
At Tradebudit, we strive to provide exceptional service through our WhatsApp Business Official API Platform. We understand that business needs may change, and we aim to make our policies clear, fair, and supportive. This Cancellation and Refund Policy explains the terms under which cancellations and refunds are issued for services provided by Tradebudit.
1. Scope of Policy
This policy applies to all Tradebudit customers using our WhatsApp Business API services. By subscribing to our services, you agree to the terms outlined in this Cancellation and Refund Policy.
2. Service Cancellation
You may cancel your subscription or request to stop a service by contacting Tradebudit at info@tradebudit.com. Cancellation requests are subject to the following terms:
- Notification Requirement: We require written notice for cancellations. Please include your account information and reason for cancellation.
- Timing: Cancellations take effect at the end of your current billing cycle. No additional fees will be charged after the cancellation is processed.
- Service Impact: Upon cancellation, access to our WhatsApp Business API services and features will be disabled, including automated messaging, reporting, and other platform tools.
3. Refund Eligibility
Refunds are provided only under specific circumstances. Refund requests may be eligible under the following conditions:
- Billing Errors: If you were charged incorrectly due to a technical or administrative error, please contact us within 14 days. Refunds for such errors will be issued once confirmed by our billing department.
- Service Failures: If our service was unavailable or disrupted due to issues on our end and significantly impacted your operations, we may offer partial refunds based on the severity and duration of the disruption.
- Unused Services: Refunds for unused portions of the service period are considered on a case-by-case basis. Typically, prepaid fees are non-refundable, but exceptions may be made under extenuating circumstances.
4. Non-Refundable Circumstances
The following situations are not eligible for refunds:
- Completed Service Period: Fees paid for past service periods, including monthly or annual subscriptions, are non-refundable once the service period has been completed.
- Customer-Initiated Cancellations: Cancellations made by the customer without a qualifying reason (such as billing errors or service disruptions) will not be refunded.
- Third-Party Platform Issues: Tradebudit is not responsible for WhatsApp or Meta platform outages or policy changes that impact your business. Refunds are not provided for disruptions beyond Tradebudit’s control.
- Violations of Terms and Conditions: If your account was terminated due to a violation of Tradebudit’s Terms and Conditions, you are not eligible for a refund.
5. Refund Process
If eligible for a refund, Tradebudit will process it as follows:
- Submission: Submit a written request to info@tradebudit.com, including your account details, payment information, and a brief explanation of the reason for your request.
- Review: Our team will review your request within 7 business days and may contact you for further information.
- Approval and Payment: Once approved, refunds will be processed within 10 business days. Payments are refunded via the original payment method.
6. Changes to this Policy
Tradebudit may update this Cancellation and Refund Policy as necessary. Any changes will be posted on our website, with an updated “Last Updated” date. We recommend reviewing this policy periodically to stay informed about our cancellation and refund practices.
7. Contact Information
For questions or to request a cancellation or refund, please contact:
Tradebudit
Vayalar, Pattanakkad, Kerala 688536
Email: info@tradebudit.com
Thank you for trusting Tradebudit with your business. We are committed to transparency and will do our best to ensure your experience with our WhatsApp Business API Platform is positive.